Level 2 specification
NR/L2/TEL/30117
Specification for the Maintenance of Help Points (formerly NR/WI/TEL/30117)
Issue 2, March 2009
Maintenance specification for station Help Points used by Network Rail or the SFO: Service A twice a year at the busiest stations (major, managed and Section 12), yearly at other sites, covering test calls to the emergency and information operators, audio levels, buttons, location information, CCTV coverage, vandalism, cleaning, fixings and signage.
Clause map — what each clause deals with
| 1 | Purpose | Sets out an inspection regime for Help Points to reduce failures from wear and catch defects before they affect passengers |
| 2 | Scope | Applies to everyone maintaining Help Points owned or used by Network Rail or the Station Facilities Operator |
| 3 | Definitions (in addition to those defined in NR/L2/TEL/31002) | Defines SFO only, adding to the general maintenance definitions in 31002 |
| 4 | Responsibilities | Maintainer must avoid disturbing safety or working kit without user agreement, protect the public, avoid peak hours and report defects via fault control |
| Appendix A | Help Points | Service A, twice a year at the busiest stations (major, managed and Section 12), yearly at other sites: emergency and information test calls, audio and buttons, location data, CCTV coverage, condition, cleaning, fixings, signs |